Passport Services

General Inquiries

The Embassy does not provide walk-in information for Non-Immigrant and Immigrant Visa services. If you cannot find the required information in our website please refer any inquiries to the email.

The U.S. citizens unit is open Monday, Wednesday, Thursday and Friday from 9-11am for walk-in information. Tuesday’s from 9:00 -11:00am are reserved for confirmed passport and notarial appointments only. All U.S. citizen services requiring the Consular Officer’s signature MUST be booked for an appointment either by email or phone as listed below.

The U.S. citizens unit can be reached during normal business hours from 8:30am – 1:00pm and 2:00pm – 4:00pm at (685) 21631 ext 2222 or email at

If you are an American citizen, with a genuine emergency that requires Embassy assistance, please call the Embassy on (685) 26131 ext 2222 during working hours or (685) 777-1776 after hours for the duty officer.

The Embassy is located on the 5th Floor of the ACC Building at Matafele. Mailing address:

U.S. Embassy

P.O. Box 3430

Apia, Samoa

For those with confirmed passport or notarial appointments please be advised that the appointment time given is a guide as to when you should plan to be at the Embassy. It is not necessarily the time you will be seen by the Consular Officer. Applicants should plan to spend at least an hour at the Embassy. As the U.S. Embassy Apia is a one officer post, appointment times may need to be changed at short notice. Applicants will be contacted by email or phone should your appointment need to be rescheduled due to unforeseen circumstances.

For the safety of all of our customers and staff, all visitors to the Embassy must pass through security screening at our reception area before entering. Please allow time for screening before your appointment. Please do not bring luggage, including backpacks, to your appointment. You will not be able to bring these items into the Embassy, and there is no storage available in our office.

Mobile telephones and other telecommunication devices, electronic recording devices, and cameras may not be taken into the Embassy. Please turn them off, and leave them with the guards at the reception area. They can be collected after your appointment. Any type of headwear, including baseball caps, must be removed while in the Embassy.

Emergency Passports

Traveling within the next 10 business days? Refer to the information regarding applications for emergency passports.

Second U.S. Passport

In limited circumstances, the Department of State may issue a second U.S. passport to certain individuals. If you think you may have need of a second U.S. passport, please contact our ACS section by emailing  to determine eligibility.

If you are a U.S. citizen you must, by law, enter and depart the United States on a valid U.S. passport, regardless of age or possession of foreign passports. The details of this law can be found in U.S. Code Title 8, Chapter 12, Subchapter II, Part II, § 1185 paying particular attention to section (b) which details:

…it shall be unlawful for any citizen of the United States to depart from or enter, or attempt to depart from or enter, the United States unless he bears a valid United States passport.

Please ensure that you adhere to these regulations to ensure that there are no unnecessary delays when entering the United States. Be aware that port of entry officials in the United States do have the authority to issue fines should you choose to disregard this law.