Call Center

Appointments and visa information concerning visa services in Auckland can be obtained by making a toll call to the U.S. Visa Information Service on +64 9 887 5999.

Applicants in Samoa wanting to schedule an appointment to be interviewed in Auckland can schedule an appointment via the Auckland website “How to Apply” page  or by telephoning the call centre on 64 9 887 599.  Applicants from the U.S. can call +1 703 520 2231.

Applicants are responsible for any standard calling charges from Samoa but there are no additional fees for accessing the Call Centre.

Call Center Operating Hours

The hours of operation for the service are 9:00am- 6:00pm, Monday to Friday.